FAQs

Your Questions, Our Answers.

Welcome! Here, we answer your most frequently asked questions to guide you and provide you with all the information you need.

How does it work?
Browse our categories and get clear and precise answers!

Can't find the answer to your question?
Contact us via the link at the bottom of the page and we will be happy to help you.

📚 Book availability

What book formats do you offer?

All our titles are available in print format . Some titles may be available as e-books or audiobooks in the future, but for now, the focus is on print books.

Are the books still in stock?

Yes, the books displayed on our website are available. If a title becomes out of stock, the information will be indicated on the product page.

🚚 Delivery

What are the preparation times?

Each order is prepared within 3 to 5 working days .

What delivery methods are available?

You can choose between 3 options at checkout:

🚚 No tracking : the most economical option, without tracking.
📦 With tracking : a tracking number is provided to you.
🚀 Premium tracking : priority, fast delivery with full tracking.

What are the destinations you ship to?

Yes, SanogoBooks.com ships its books to: Europe: France, Andorra, Monaco, Germany, Austria, Belgium, Italy, Spain, Ireland, Portugal, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland.

OVERSEAS: Guadeloupe, Martinique, French Guiana, Saint-Barthélemy, Saint-Martin, Mayotte, Reunion

North America: Canada, United States

Central and South America

What are the delivery times?

Europe and UK : between 4-10 days

Americas : between 7-21 days

Australia, New Zealand and Oceania : between 6-14 days

Please note that these are estimates and actual delivery times may vary from time to time.

💳 Payment

What payment methods are accepted?

You can pay for your order via:

Bank card ( Visa, Mastercard, American Express, CB, Maestro )
PayPal

Is payment secure?

Yes. Payments are processed through a secure platform that guarantees the confidentiality of your data.

Can I pay by bank transfer?

For individuals, only payment by credit card and Paypal is accepted.

Can I pay by check?

No, it is not possible to pay by check.

📦 Returns and refunds

How do I track my order?

If you have chosen delivery with tracking or premium tracking, you will receive an email with your tracking number.

What should I do if the package is damaged during delivery?

If your package arrives damaged, check its contents in front of the delivery person. If there are any problems (torn packaging, missing or damaged product), refuse delivery and report it on the delivery slip. Then contact our customer service with your order number: we will quickly find a solution.

What should I do if I haven't received my order?

If the indicated deadlines are exceeded, contact us via our contact form or by email at msanogobooks[at]gmail.com specifying your order number.

The items don't suit me, what should I do?

If the products do not suit you, we invite you to send us an email at msanogo[at]gmail.com.

We will look together for the possible causes of these inconveniences.

If we still cannot find a solution, we will take back the undamaged products within 14 days of receiving your package.

- You will need to return the package to us (shipping costs to be paid by the customer) to the following address:

LIFE MESSAGES
56 Chain Alleys
94440 Villecrenes

- Inside the package, which must be sent to us within 7 days, put the completed and signed withdrawal request.

- MESSAGES DE VIE reserves the right to refuse to refund items if they are returned damaged or degraded.

What if I receive a damaged book or an order error?

There was an error in your order, we are sorry.
Contact us directly by filling out the form on our contact page.

A member of our team will contact you shortly to take care of your request.

What should I do if an item is missing from my package?